Privacy Policy

Information We Collect

We may collect the following types of information from you:

Personal Information

Name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely via third-party gateways)

Automatically Collected Information

IP address, browser type, and device information
Pages visited, time spent, and referring URLs
Cookies and tracking technologies (see Section 6)

How We Use Your Information

We collect and use personal information for purposes including but not limited to:

Processing and fulfilling your orders
Providing customer support
Sending order updates and promotional communications (with your consent)
Improving our website, products, and user experience
Detecting and preventing fraud or unauthorized transactions
Complying with legal obligations

Disclosure of Information

We do not sell, rent, or trade personal data to third parties.
However, we may share your data with trusted third parties who assist in our operations, such as:

Courier and logistics partners for delivery
Payment gateway providers for secure transactions
Marketing, analytics, and advertising partners to improve services

All third-party partners are required to maintain the confidentiality and security of your information.

Data Protection & Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Despite these efforts, no online system can be guaranteed to be 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

Enhance user experience
Store preferences
Analyze site performance

You can choose to disable cookies through your browser settings, though some site features may not function properly.

Your Data Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal data
Withdraw consent to marketing communications
Request data portability

To exercise these rights, contact us at support@freshlooms.com.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to read the privacy statements of all linked websites.

Children’s Privacy

Freshlooms does not knowingly collect personal information from children under the age of 18. If we discover such data has been collected, it will be promptly deleted.

Updates to This Policy

Freshlooms reserves the right to modify or update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Information

For any privacy-related questions, concerns, or data requests, please contact us:

📧 support@freshlooms.com
🌐 www.freshlooms.com
📸 Instagram: @freshloomsofficial