Terms and Conditions

General Information

Freshlooms is an Indian clothing brand offering fashion apparel and accessories. By accessing or purchasing from our website, you accept our terms, policies, and guidelines.

Eligibility

To shop on Freshlooms, you must be:

At least 18 years old, or
Accessing the website under the supervision of a parent or legal guardian.

Product Information

We make every effort to display our products as accurately as possible. However:

Colors may vary slightly due to screen settings.
Sizes are based on standard measurements; please refer to our Size Chart before ordering.
Product availability may change without prior notice.

Pricing

All prices on www.freshlooms.com are listed in INR (₹) and include all applicable taxes unless stated otherwise.
We reserve the right to update prices, discounts, or offers at any time without prior notice.

Payments

We accept secure online payments via:

Credit/Debit Cards

UPI (Google Pay, PhonePe, Paytm)
Net Banking

All payments are processed through trusted payment gateways for your safety. Freshlooms does not store your payment details.

Shipping & Delivery

Orders are usually shipped within 1–2 business days.
Delivery time is typically 5–7 working days, depending on your location.
Delays caused by courier partners or unforeseen events are not the responsibility of Freshlooms.
You can track your order using the tracking link shared via email/SMS after dispatch.

Returns & Exchanges

We want you to love your purchase!
You may request a return or exchange within 7 days of delivery if:

The product is unused, unwashed, and in its original packaging.
The return/exchange request is made within the allowed time period.

We reserve the right to decline returns that do not meet these conditions.
For more details, check our Return & Exchange Policy.

Cancellations

Orders can be canceled only before they are shipped. Once dispatched, cancellation is not possible. Refunds for canceled orders (if prepaid) will be processed within 5–7 business days.

Intellectual Property

All content on www.freshlooms.com — including text, logos, images, and designs — is the property of Freshlooms. Any unauthorized use, reproduction, or modification is strictly prohibited.

Privacy

Your privacy matters to us. All personal data shared with Freshlooms is handled according to our Privacy Policy. We never share or sell your information to third parties without your consent.

Limitation of Liability

Freshlooms shall not be liable for:

Any indirect, incidental, or consequential damages.
Delays, losses, or issues caused by external logistics providers.
Misuse of our products after purchase.

Changes to Terms

Freshlooms reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

Contact Us

For questions, feedback, or support, reach us at:
📧 support@freshlooms.com
📸 Instagram: @freshloomsofficial
🌐 Website: www.freshlooms.com